Having trouble listening to Capital 604 or just need help?

Q. While I'm listening the broadcast skips or stops playing for a long time.  What's wrong?

A.  Make sure your modem connection is the same or higher than the bitrate. (You cannot listen to a 56K bitrate stream with a 28.8K modem.)

Important Note: If you use Real Player or Windows Media Player, you may experience skipping or dropping. We recommend using WinAmp or Player365.

Try adjusting the buffer size in your player.  The buffer size is how much data the player will download before it starts playing.  Increasing the buffer size will help your player to overcome slow connections, playing the music from the buffer in times when your connection gets too slow.  The buffer works in the same way as "Shock Protection" on walkman's and portable CD players.
Here is how to increase the buffer size in different players.

Real Player 8

Click the Menu item called View, and choose the option called Preferences.  Click on the Connection Tab as you can see below


Under the section called Buffered play, increase the number of seconds before playing.  If you still experience skipping, increase this value until you don't have it anymore.  Don't choose 'Buffer entire clip up to available memory'.  This will prevent you from listening.
Remember that when you increase the buffer value, it will take longer for the station to start playing, but the payoff will be that it won't skip.

WinAmp

Type CTRL-P (Hold the CTRL or Control Key down, and while holding it down press the P key).  The Preferences window will popup as shown below.


Click the Input option under Plug-ins, and then click Nullsoft MPEG Decoder, and click on the Configure button.  You see this screen


Under Streaming Data Buffer, increase that value from 64KB to something higher.  If it still skips, increase it more.  Try values like 512 or even 1024.
Remember that when you increase the buffer value, it will take longer for the station to start playing, but the payoff will be that it won't skip.

Windows Media Player

Click on the Menu selection called Tools, and choose the Options selection.  You'll see this screen.


Click on the Performance Tab and under the Networking Buffering section, choose Buffer, and increase that number.  If it still skips, increase it some more.
Remember that when you increase the buffer value, it will take longer for the station to start playing, but the payoff will be that it won't skip.

Other tips would be to stop browsing the web and doing your email while you listen, because if you have a slow modem, you will make it worse by using it for anything more than listening. 

The stuttering could be a problem with the connection between your ISP and our servers. Advanced users can trace route programs to test the Internet connection: 

- PC: Visual Route - Mac: IPNetMonitor 

Q. When I click on the "Click to Listen button" I don't hear Capital Radio playing.  What's wrong?

A. When you click on the "Click to Listen" button, a new window will appear.  This window shows the songs that are playing on Capital Radio (commonly known as the Play List).  Once this window pops up, your MP3 player should start playing.

Q. I have waited for the window to load and either it isn't loading or I still can't hear anything when it has loaded.  What do I do?

A. Try one of these 2 alternative methods of tuning in.
     - Click Here.
     - Manually run your MP3 player and select File, Open URL, or Open Address.  Copy the following
       address and Paste it into the Open URL or Open Address field and press Enter.
       http://64.152.82.198:12650
       (for the 16K stream use http://166.90.143.155:14666 )
       This should cause your player to go directly to this address and start playing.

You should be aware that using the methods above will prevent you from seeing the Play List, but I'm sure that's a small price to pay :-) .

Q. What do I need to listen to Capital 604?

A. You will need software that allows your computer to play MP3 files and stream MP3 from the internet.  Here are some common players that do this.

Windows (PC):
- Real Player
- WinAmp (Recommended)
- Windows Media Player 7
- QuickTime 5
- Player365

Apple Macintosh:
- Real Player
- Windows Media Player
- QuickTime 5

Other OS's (BeOS, Amiga, etc.):
- MP3.COM's list of Players

Q.  Does Dave take requests?
A.  Yes Dave does take requests.  Click here to send him one.

Q. Can I listen to Capital Radio on 604Khz Medium Wave in South Africa?
A. No, unfortunately the IBA won't allow anyone to buy the license back and so for now, you'll have to listen on the internet.

Q. How else can I listen to Capital 604?
A.  Right now, only on the internet, but in the future you'll be able to listen to Capital 604 via satellite and on FM and AM in your country.  In South Africa we'll try and get 604Khz back.

Q. I am really enjoying this broadcast.  Can I offer my assistance to Capital 604?
A.  Absolutely!  Please email us at Studio@Capital604.com and we'll get back to you as soon as we can.

Q. Can I advertise on Capital604?
A. Yes.  We would love to play your commercials.  Just send and email to Advertise@Capital604.com